Will I be able to access my emails or files during the migration?

Will I be able to access my emails or files during the migration?

No, once the migration commences on 18 February, you will not be able to access your emails or files until you have reset your password and updated your MFA.

Any emails sent or received during the migration period will be held and delivered to your inbox once migration is complete.

What happens to emails sent to me while the migration is taking place?

Emails will continue to be sent and received by your email but will not appear in your inbox until ater you have reset your password and MFA.

Is this method secure? Will somebody be able to access my account?

This procedure has been deemed by Microsoft to be secure. The password reset can only occur by using a one-time code sent to your mobile phone on record.

How long will migration take?

It is estimated to take between 1 hour to 5 hours. During this time, our phone lines and IT Help desk email will not be available as they are part of the systems moving across to the new tenancy. However, we may be back online after 4:00pm when the migration is over to attend to any post -migration concerns.

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