Changing your M365 Password
If we have added your personal email address during the initial set up of your MS365 account, you should be able to change your password whenever you encounter any difficulty with your current password.
Please contact the IT help desk to confirm if we have your personal email address listed as an alternate email address in your MS365 account.
If you have access to your account and need to change your password
- Click through the menu icon (...) and select "⚙️ Settings" as seen in the image below:
- While in "Settings", click though the "Privacy" option, then go to "Manage Privacy settings". See images below:
- Go to "Password" and click "Change Password" to initiate a reset process.
- You should get a message sent through to your personal email address with a link to create a new password.
- Within
the old password field, input your existing Microsoft 365 password.
- In
the "Create New Password" field, type in a new password and confirm it.
- Your
browser and computer might request you to enter the new password in a few
applications and mobile devices where you have previously had your old password details.
If you need to reset a forgotten password
Click on "Forgotten Password" to initiate the reset process.
- Verify your identity by confirming your sign in request through any of the Multi-factor Authentication method and select "Next".
- Go to the recovery phone number you have set up to type the code you received.
- Enter the code, and create a new password and select "Next".
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