How do I reset my MultiFactor Authentication?

Delete your existing MFA for Microsoft, then add a new MFA for your Microsoft account.

This process is slightly different across different authenticator apps. If in doubt, Google the steps for your specific application.

There are two compulsory steps in this process, and other optional requirements (dependent on how you use and access Microsoft 365). 

1. Delete your existing multi-factor authenticator (MFA) from your MFA app  

2. Reset your Microsoft password via a web browser 

3. Add a new MFA account to your MFA app 

4. (optional) – log in and out of any additional devices, e.g. mobile phone email app, iPad/tablet email app, etc 

5. (optional) – re-sync your OneDrive folders to File Explorer 

6. (optional) – re-share any direct links to SharePoint sites or OneDrive files

Step One: Delete Your Exisitng Multi-Factor Authentication

If you already have MFA set up in the Microsoft Authenticator app on your phone, make sure you delete the existing outlook account by clicking on it, then the ‘settings’ icon in the top-right corner then choosing ‘remove account’

You must complete this step first to avoid issues when reconnecting later!

Step Two: Reset Password

We strongly recommend completing the below on a laptop or desktop computer.

1. Open a Web Browser and go to – https://outlook.office.com

2. Login with your username – this will be similar to your existing Scouts SA email, with a slightly different domain at the end. 

Please note:  For our volunteers, your username will be your usual membernumberID@team.sa.scouts.com.au 

Example Member
First Name	firstname
Last Name	lastname
Previous username	firstname.lastname@sa.scouts.com.au
New username	firstname.lastname@team.sa.scouts.com.au

Your actual email for communicating with others has not changed. This new username is used for initial log in only.

3. Click ‘Next’, then click on ‘Forgot my Password’

4. Enter in the reCAPTCHA code and click ‘Next’

5. Enter your mobile number and click ‘Text’ to generate an authentication

6. Enter the Verification Code texted to your mobile and click ‘Next'

7.Type your New Password and click ‘Finish’

8. Sign in again by clicking on 'Click here'

9. Type your Username and click ‘Next'

10. Type your New Password and click ‘Sign In'

11. Your password reset is complete. 

Keep this screen open to continue setting up your multi-factor authentication!

Step Three: Set up New Multi-Factor Authentication (MFA)

The below screenshots are captured from the Microsoft Authenticator App. It is also possible to set up MFA using an alternative app.

12. If you have just completed your password reset, your screen will look like this. Click on ‘Next’ to start the MFA setup process

13. If you already have MFA set up in the Microsoft Authenticator app on your phone, make sure you have deleted the existing entry by clicking on it, then the ‘settings’ icon in the top right corner then choosing ‘remove account’

14. Follow the instructions on the screen to install Microsoft Authenticator (if required) then click ‘Next'

15. Follow the instructions then click ‘Next'

16. Using your Authenticator App on your phone, point your phone camera at the QR Code to add the account to your Microsoft Authenticator app, then click ‘Next’

17. An MFA prompt will be sent to your phone – enter the number provided on screen to approve the test MFA prompt

18. You will receive a Success message – click on Done

19. Congratulations! Your password and MFA are now reset, and you can now access your Microsoft 365 apps via the web browser (Outlook, Teams, OneDrive, SharePoint). 

(Due to the licence type change, Outlook App for Desktop is no longer available.) 

20. You may be taken to a My Sign-Ins page. If so, simply click in the top left corner on the 9 dots.

21. Then choose the App you wish to browse

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