Accessing a shared mailbox in Outlook classic using advanced settings

Accessing a shared mailbox in Outlook classic using advanced settings

Setting up a shared mailbox in the Outlook desktop App

Launch the Outlook desktop App and log into outlook using your MS365 email and password for access.
If you do not have an email account setup in Outlook, you will be prompted to set up an account at first login.
If you already have other email accounts setup in Outlook, you will need to add your Scouts SA account as an additional account.













  1. Once successful, your account should appear as shown in the image below.

  1. To add share mailbox, click on the "File"option, usually appears on the main screen, at the top-left side.
  2. Click on "Account Settings".













  1. When in "Account Settings", click on your emailaddress@sa.scouts.com.au which will be highlighted, then click on "Change"

  1. Click on "More Settings" > "Advanced". 

  1. In the section that says Mailboxes, click on "Add" which appears on the right side of the screen.

  1. Next, enter the name of the mailbox (sharedmailbox@sa.scouts.com.au) and click ok.
Please note that you will only be able to add a shared mailbox if you have already been provided access to it. Please check in with your Group Leader regarding the need to access a particular positional mailbox or contact the IT help desk for clarifications.
  1. Next, close the page, click on "Apply", "Ok" and close the Account settings page to complete the process.
  2. You should now restart outlook by closing the application and relaunching.
Settings typically take approximately 5 to 15 minutes for changes to reflect in your Outlook app.

    • Related Articles

    • Accessing and using a shared mailbox via Outlook online (Webmail)

      Setting up a shared mailbox in the Outlook Web Client Log into your Microsoft 365 account and access Outlook through the link, https://outlook.office.com At the Outlook main screen, on the left-hand side you should see Folders, right click on ...

    • Adding a Shared Mailbox to your Mobile Device

      Please note the below steps are for the Outlook Mobile Application which is available on iOS and Android in the App/Play store free from Microsoft, due to the nature of how a shared mailbox function setup via the Outlook app is the only supported ...

    • Adding Shared mailbox in Outlook Web App (New)

      When a user wants to add a shared mailbox so it displays under your primary mailbox, please follow the instructions: Firstly, sign in to your outlook web account. Once you are signed in, right-click on the primary mailbox in the left-navigation Pane, ...

    • Opening a shared mailbox as a separate mailbox (webmail)

      This guide will assist you in opening a shared mailbox in a separate window/tab so you can use it like a normal email account. You will need to log in with your Scout SA Microsoft 365 account - your username is in the ...

    • Setting up your Scouts SA email on your PC/Mac using Outlook Desktop

      Steps for Outlook 2019 or 365 desktop apps Please note you can no longer connect to an Office 365 Email using Outlook 2016, 2007 or earlier due to its communication protocol reaching end of life support. For more information, please visit End of Life ...